The Consumer Duty sits in the FCA Handbook at PRIN 2A and Principle 12 rather than in an act. It requires firms to deliver good outcomes for retail customers, and shifts supervision from process compliance towards evidenced outcomes, which is why it drives demand for outcome-monitoring and MI skills. The FCA consulted in mid-2026 on narrowing its scope and making board reporting proportionate, with a policy statement expected in 2027, so the requirements may change.